Did you know that you can see your contracts, invoices and many other things at our online portal and in our new app? You can also terminate your contract in the portal. You can log into the portal whenever, wherever. (Currently the portal and app are only available in Finnish and Swedish.)
All emails at Keravan Energia concern are firstname.lastname@keravanenergia.fi.
Our customer service is open from Monday to Friday 9:00-14:00.
Street address: Tervahaudankatu 6, 04200 Kerava.
Switchboard tel. (09) 5849 5526
Customer service for consumers
Electricity contracts (sale of electricity), invoicing, energy advice, solar panels, air heat pumps:
Inquiries regarding payment reminders and overdue invoices:
APPLY EXTENSION FOR AN INVOICE
Inquiries regarding collections and disconnections are all handled through our collection partner Ropo.
If your invoice has go to collection, you can handle the payments in Ropo’s MyRopo service or contact their customer service either online or by telephone (09 2315 0433).
Customer service for companies
Electricity contracts for businesses, invoicing, energy advice, solar panels, air heat pumps:
District heat for businesses:
Heat service
District heat and natural gas contracts and client device checks:
Electricity connections (electricity network)
New electricity connections, changes to connections, inquiries, contracts on joining the electricity network, dismanteling the connection, liittymän purku, electricity for building sites:
Notice! If you want to make an electricity contract, please contact out customer service.
Emergency service 24h
Faults in the electrical network at Kerava and Sipoo:
Call is free of charge.The phone operator charges the normal mobile phone or local network fee for the call.
Faults in the district heat or natural gas network:
Keravan Energia companies
Mail address: PL 37, 04201 Kerava
Street address: Tervahaudankatu 6, 04200 Kerava
Telephone: (09) 5849 5526 (Mon–Thu 9:00–14:00)
Email: info@keravanenergia.fi
All our emails are: firstname.lastname@keoy.fi
Kerava bio power plant
Myllykorventie 20, Kerava
Control room 24h, tel. (09) 242 0719
Keravan Energia Oy
Business ID: 0891026-0
Online invoice address: EDI 003708910260, operator’s intermediary code 003714377140 (Ropo Capital)
Bank details:
IBAN: FI1351320520059122
BIC: OKOYFIHH
Sipoon Energia Oy
Business ID: 1030712-9
Online invoice address: EDI 003710307129, operator’s intermediary code 003714377140 (Ropo Capital)
Bank details:
IBAN: FI4751320520059189
BIC: OKOYFIHH
Keravan Lämpövoima Oy
Business ID: 2044050-5
Online invoice address: EDI 003720440505, operator’s intermediary code 003714377140 (Ropo Capital)
Bank details:
IBAN: FI46 5092 0920 3030 52
BIC: OKOYFIHH
