You can see all your invoices at our online portal. (Currently only in Finnish and Swedish.)

We invoice our customers monthly, unless you have made other arrangements with us. If the total of the invoice is less than 5 euros, you will receive the invoice next month together with the next invoice. If your invoices are always small, you can request invoicing only every other month (six (6) times a year).

If for some reason we do not receive your readings from the electricity meter, the invoice will be an estimate invoice. The estimate will be corrected in the next invoice, after we have received the correct readings.

Invoicing is based on the hourly readings from your electricity meter.

E-invoice is a digital version of a traditional paper invoice. It includes all the same information as the paper invoice but it is a more ecological option and you can see it directly in your online banking system well before the due date. Most banks also offer a notification service so you’ll get a message when a new invoice arrives. E-invoice is a secure option as there is no risk of the invoice going missing and you’ll have a digital archive of your previous invoices at your online bank.
E-invoicing makes paying bills very easy as all the needed information is already there, you only have to accept the payment.

Please, ask your bank for more information.

If two different companies send you invoices, it is because you have at some point tendered your electricity contract. That means that you are buying the electricity you use from a different company than your local energy company that operates the electricity network in your area. That is why you receive one invoice for the electricity you have used and another for the transmission of energy. If you buy your electricity from your local energy company, you will receive only one invoice that includes both the used energy and the transmission.

Yes, it is possible. If you do not have any online bank in use and cannot receive e-invoices, you can make a direct debit agreement with your bank. Then the bank with automatically pay all the invoices under the agreement for you. Please, ask your bank for more information.

Do you need more time to pay?

Email us luotonvalvonta@keoy.fi and we can look into your situation.

Please notice that you cannot apply extension for a company, only private customers.

Lowell Suomi Oy handles all collections of unpaid invoices for us.

From October 1st 2024 onwards our collection partner is Ropo and from that date onwards they will handle the unpaid invoices.
If you have received a notification from Lowell, your case will stay with them and will not be transferred to Ropo.

• We will not cut off the electricity immediately after the due date. Before we cut of the supply, we will send a payment reminder. If we do not receive a payment after that, we will send out a disconnect warning notice.
• Notice!  We will disconnect the electricity supply only after the electricity user has significantly neglected payments or violated terms of the contract. In practice this means that we will cut off the electricity supply at earliest five (5) weeks after the original due date.
• If the reason for neglecting the payment is sickness, unemployment or another special reason, we will cut off the supply of electricity three (3) months after the original due date. We need to be informed of the reason for this to apply.
• If the building is being used as a permanent residence and the main heating system is electric, we will not cut off the electricity during the beginning of October and end of April until it has been four (4) months since the original due date.

We will terminate the supply of electricity when the user of electricity has neglected their payments or otherwise broken the terms of the contract in a significant way. If your electricity supply has been cut off because of unpaid invoices, you can get it back on again following these instructions.